Terms of Service

1. Purpose

These general terms and conditions govern the relationship between the user and ELECTRONIC COMMERCE ORGANIZATION, S.L. regarding the purchase and contracting of services offered through our website.

2. Contracting Procedure

Services can be contracted online through the forms available on our website. To complete the contracting process, the user must follow these steps:

• Select the desired service and add it to the shopping cart.
• Fill out the contracting form with the required information.
• Expressly accept these general terms and conditions.
• Make the payment using one of the accepted payment methods.
• Once payment is confirmed, an automatic confirmation of the contract will be generated.

3. Pricing and Payment Methods

All service prices are indicated in euros (¤) and include applicable taxes unless otherwise stated. The accepted payment methods are:

• Credit or debit card: Processed through a secure payment gateway.
• Bank transfer: Available upon prior approval and following the provided instructions.
• Direct debit: For recurring services, subject to prior authorization from the client.

The company reserves the right to modify prices at any time, ensuring that the applicable prices are those in effect at the time of contracting.

4. Service Delivery Conditions

The contracted service will be provided within the timeframe indicated in the service description. In case of delays, the user will be notified via email.

5. Cancellation and Refund Policy

Users have the right to request cancellations or refunds under the following conditions:

• Cancellations before service activation: A full refund will be issued if the service has not yet been activated.
• Cancellations after service activation: A refund will only be granted if the service has not been used and the request is made within 14 calendar days from the date of contracting, except for personalized or digital services that do not allow withdrawal.
• Refund for billing errors: In case of billing errors, the user may request a correction or refund by submitting a claim within 7 days of receiving the invoice, in accordance with our Privacy Policy.

6. Warranties and Liability

The company is committed to providing high-quality services as described on the website. However, it is not responsible for:

• Technical errors or temporary service interruptions due to factors beyond the company's control.
• Improper use of the service by the user.
• External conditions that may affect the provision of the service (such as failures in third-party providers).

7. Customer Service and Claims

Users can contact our customer service through our contact form. Claims can also be submitted via email or by postal mail to our registered office.

8. Modifications to the Terms of Service

We reserve the right to modify these terms to adapt them to new legal regulations or changes in our services. The current terms will always be available on our website.

9. Applicable Law and Jurisdiction

These terms are governed by the laws in force in Spain. PRIMARI is committed to complying with consumer protection regulations in Spain, particularly as set forth in the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, of November 16), as well as other applicable regulations. Consumers may exercise their rights as stipulated in this legislation, including the right of withdrawal where applicable. Any dispute related to the contracting of our services will be resolved in the courts of Barcelona.

Last updated: 19/03/2025